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Groundbreaking Rio Tinto and Accenture As-a-Service IT Deal | Sherpas in Blue...
Rio Tinto, a global diversified mining company, recently announced a groundbreaking initiative they are undertaking with Accenture. This can best be described as moving Rio Tinto’s enterprise IT...
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EPAM Defies the Odds in Global Services Market | Sherpas in Blue Shirts
EPAM, a midsize, $800+ million service provider, is growing faster than the market. And it’s achieving this notable status in a mature application space where others have struggled and also in a...
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Which Service Provider Will Be Acquired Next? | Sherpas in Blue Shirts
Capgemini’s announcement that they have an agreement to acquire iGate is the most recent evidence that the consolidation pace in the services market is picking up. Slowing growth, collapsing margins,...
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Lessons from IBM | Sherpas in Blue Shirts
Have you noticed how few service providers have the ability maintain a market leader role when the market changes to favor new technologies, or new service models? It’s very difficult to make this...
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80/20 Stands on Its Head in the Services Industry | Sherpas in Blue Shirts
The mantra of 80/20 (80 percent offshore, 20 percent onshore) has been the war cry for the services industry for the last 10 years. It has stood for the absolute sweet spot for a services player,...
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CSC Splits Itself Apart | Sherpas in Blue Shirts
CSC announced it is splitting into two companies. One will provide service to commercial and government organizations worldwide; the other will serve the U.S. public sector businesses. What are the...
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Services Sales through the Looking-Glass | Sherpas in Blue Shirts
Lewis Carroll is famous for his novel, “Through the Looking-Glass, and What Alice Found There.” In this whimsical world, everything starts out as familiar things but, on examination, turn out to be...
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How Service Providers Can Illuminate Clients’ Path to Transformation |...
One of the biggest issues facing executives today is that they see the need to change their organization through automation, analytics, or other big ideas that are clearly vetted, but they struggle to...
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Automation Feeds Desire for Onshore Services | Sherpas in Blue Shirts
There’s a lot of rethinking going on in North American businesses in light of new technologies. In Everest Group’s conversations with clients and in round table discussions we’ve been holding in the...
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The Future of IBM’s Watson and Cognitive Computing | Sherpas in Blue Shirts
I had the privilege of being at IBM and seeing first hand Watson working on powerful use cases. I must say, even now after a few days of reflecting on it, I think I’m even more impressed with its power...
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Avoid the “Gotchas” in Purchasing Next-Gen Tech Services | Sherpas in Blue...
The new technologies sweeping the market hold great promise of competitive advantages. But there’s a disturbing trend occurring in the services sales process for these technologies that poses a risk...
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Why Is ADP So Successful? | Sherpas in Blue Shirts
At Everest Group, we’ve been assessing why some service providers are so successful. Using a framework we created that focuses on six characteristics, it’s easy to understand why ADP is so successful....
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RPA Breaks Link between FTEs and Service Transactions | Sherpas in Blue Shirts
Robotic Process Automation (RPA) is becoming a big deal in the services industry. For the last 10 years, the Indian IT industry attempted to affect pricing by breaking the link between FTEs and the...
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Wipro Commits to Service Delivery Automation | Sherpas in Blue Shirts
I recently spent a very productive day with Wipro as they showed examples of their commitment to service delivery automation – a commitment I observed as more than in any other service provider....
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Software Eats Everything | Sherpas in Blue Shirts
A widely quoted phrase these days is “software eats everything.” It refers to the great value that software delivers. I believe it also applies to the profound impact it’s making in the services world....
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Why Is Accenture So Successful? | Sherpas in Blue Shirts
Accenture’s set of service offerings is incredibly broad-based. They serve clients in an incredible number of business processes. They provide services in every geography. They deal with a huge variety...
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Services Buyers: Don’t Overlook Technical Debt in New Techs | Sherpas in Blue...
Any replacement of new technology for an old technology, or a new approach to technology acquisition, incurs a technical debt that the consumer of the technology must pay down. Providers make all kinds...
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Q1 2015 in Services Industry Reveals Heightened Tensions | Sherpas in Blue...
In reviewing the DeepDive Equity Research report for Q1, it’s clear that this year’s first quarter was a bit of a disaster for the services industry. Contrary to industry expectations at the beginning...
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Taking the Internet of Things Journey from Pilot to Program | Sherpas in Blue...
In the services world, how can we create business value from the Internet of Things? As I’ve blogged before, the IoT is replete with opportunities to apply the data flow among IoT devices to business...
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FOMO (“Fear of Missing Out”) – the Service Provider’s Ebola | Sherpas in Blue...
FOMO is reaching epidemic proportions among service providers. We see it particularly in the Indian firms, but it’s not confined to the Indian providers. It starts in the sales teams as they fall...
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